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If a window is double glazed, it has two panes of glass that have a space between them containing argon gas. The gas works as an insulator, keeping heat inside the house as well as reducing noise. It also strengthens the window.

On the grand scale of things there isn’t a huge difference between B-rated windows and A-rated windows. Consumer watchdog Which? have calculated an extra 6.5% would be saved on energy bills with A rather than B rated panes. Be aware that A rated windows are slightly more expensive, however.

Using a Fensa registered installer isn’t compulsory but it helps to protect you from cowboys and rogue traders. It will also make life a whole lot easier in regards to Building Regulations. Replacement windows must meet a certain energy efficiency rating and once fitted you need a certificate to show your installation complies. By using a Fensa registered company they’ll issue this certificate, otherwise you’ll need the council to look at the new windows.

• Washing up liquid
• Glass cleaner
• A lint-free cloth or rag
• A putty knife
• A paper plate
• Acetone

Ultimately the double glazing company you use is responsible for the quality of work and to ensure your windows are of an excellent standard. This is why it’s important to get a warranty and use a Fensa registered installer. If problems emerge within a couple of years then it’s likely the installation was of a poor standard.Contact the double glazing company and have the issue repaired or new windows replaced. This doesn’t matter if you received a discount of free windows as part of the deal. As long as you entered into a contract the company is obliged to restore the windows.

You don’t have to, especially if you’re on a budget. If you’re only replacing some, it’s a good idea to get all the windows on one side of your property replaced at the same time, so they all look the same. Be aware, obviously, huge savings could be had by having a number of windows replaced at the same time.

• Impact from a stone or other object smashing the glass in a ‘bullseye’ effect
• The result of a break-in
• Extreme weather or changes in pressure causing a crack
• The sealed unit being ‘blown’, meaning that it’s no longer energy efficient due to air leaking out

Unfortunately, you can’t fix the glass on one side of a double glazed window. That’s because they’re sealed units – once one pane of glass is broken, that will break the seal and its thermal insulation properties will be lost.

The good news is that if your window frame is still looking great, there’s no need to replace that. You can simply replace the glass in the window, which will cost much less. You can look to spend around £250 on a sealed unit, whereas a whole replacement single window may cost up to £600.

When an installer comes to replace the glass in your double glazed window, they will survey the inside and outside of your home around the window, then move any furniture by the window so they’ve got access. They should then pop a dust sheet down to stop any debris from getting on your floor.

Then, the installer will carefully remove the beads from the frame. They will then lift the glass out of the frame and put it somewhere safe before cleaning out all of the dust and any debris that has found its way into the frame. Using spacers at the bottom of the frame, the installer will make sure that the sealed unit is square in the frame to get a good fit. Once they’re happy, they will replace the beading and make sure it looks perfect before cleaning up their tools.

You could have a go at replacing the glass on a double glazed window yourself, but it’s not recommended. Leave it to the professionals who will know exactly what to do and will be able to do it quickly and safely.