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If you’ve never had Velux windows before, you might be wondering how to open them. If you’ve got very high ceilings and your roof windows are set high up in the pitch of the roof, you might not even be able to reach them. So how do you open them in this case?

When Velux windows are installed so high that they’re out of reach, the installers will often recommend that they install an electric switch for you to open and close your windows. They often come with a rain sensor, so you don’t need to rush up to the top of the house if there’s a sudden downpour – they will close automatically. You can also choose to have a remote so you can open and close your roof windows wherever you are in the room.

If you don’t have an electric switch, but you still can’t reach to open and close your Velux windows, you should be supplied with a telescopic pole when they’re installed. If you weren’t or you’ve moved into a home with roof windows and there isn’t one, you can buy them online. They have a hook on the end and can be extended to the correct length so you can hook it over the handle of the window and pull or push to open it.

If you’ve got a top-hung Velux window that can also be opened in a centre-pivot position, it’s easy to switch between the two. Simply ensure the window is completely closed before you start, then open the handle up – but don’t push it out. Then pull the vent bar down until the sash is rotated 180 degrees. Then secure the position by sliding the barrel bolts into the holes at either side of the bottom of the frame. Easy!

Ultimately the double glazing company you use is responsible for the quality of work and to ensure your windows are of an excellent standard. This is why it’s important to get a warranty and use a Fensa registered installer. If problems emerge within a couple of years then it’s likely the installation was of a poor standard.Contact the double glazing company and have the issue repaired or new windows replaced. This doesn’t matter if you received a discount of free windows as part of the deal. As long as you entered into a contract the company is obliged to restore the windows.

As well as keeping your home warmer and reducing noise, you’ll notice a saving on your energy bills from installing double glazing. If you install A++ rated windows in your home after having single glazing, you could save up to £120 year on your energy bills. The Energy Saving Trust has more information.

1. Using a rubber mallet and a strong pallet knife, remove the beading around the window. You might think they’re part of the frame, but they’re actually separate on the inside of the frame and can be taken out by using pallet knife to prize them out. Start with one of the longest beads first and leave the top bead until last.
2. Give the glass a little tap to loosen it if it doesn’t come out straight away, then the whole unit should slide out easily. Just make sure it falls towards you and not back out onto the ground below!
3. Clear any debris that has found its way into the frame with a brush. Add spacers at the bottom of the frame – these could be pieces of plastic.
4. Get your new sealed unit (make sure you measure the glass before you buy one so you know which size to get) and carefully take it out of the packaging. Look for the British Standard mark – that shows you the bottom of the glass.
5. Lift the glass into the frame, starting with the bottom first, and make sure that it fits square in the frame before taking the spacers out.
6. Use a little washing up liquid to spread along the beads to make it easier when you slide them back into the frame. If they simply push and clip back in, you can use something like a block of wood to help you push them in correctly. Put them back in reverse order to how you took them out.

If a window is double glazed, it has two panes of glass that have a space between them containing argon gas. The gas works as an insulator, keeping heat inside the house as well as reducing noise. It also strengthens the window.

Velux windows, or roof windows, are very easy to clean. Regular cleaning helps to keep them looking bright and shiny for years to come. So how should you clean Velux windows?

If you want to clean the air filter, you can remove it and wash it with your normal household cleaners. Velux windows have a cleaning position, so rotate and secure it into this position then remove the filter. You should be able to buy new filters from the manufacturer of your roof window.

To clean the outer pane, there’s no need to lean out of the window and risk falling out. Simply rotate the sash (the opening part) 180 degrees and secure it into position. Then you can clean the pane with a soft, lint-free cloth, sponge or squeegee and clean water. If you live in a hard water area, add some detergent to the water and wipe the window dry when you’re finished. You can also use normal non-abrasive household cleaners.

It’s recommended that you clean the flashing around your roof window at least once a year. You can use a brush to do this. This will allow rainwater to flow freely and stop any leaves from collecting.

If you’re in any doubt about using certain cleaners on your Velux windows, get in touch with the manufacturer who should be able to help. You can also do a patch test on an inconspicuous area if you’re unsure.

The energy efficiency of windows is measured using ratings, varying from A, the most efficient, to G, the least efficient. This scheme is run by the British Fenestration Council (BFRC). To comply with Building Regulations you’ll need windows of energy efficiency at least level C.