About Which? Trusted Trader
Which? Trusted Traders is an endorsement scheme that recognises tradespeople who offer good services and products. Which? operates the scheme, which is an organisation that tests consumer products. It also raises awareness of consumer rights and safety issues, and offers impartial advice and how-to guides. The Which? Trusted Trader scheme aims to raise the standards in the trade industry by setting a benchmark that all traders have to reach before Which? will endorse them.Which? Trusted Traders are subject to a strict assessment process before they can become endorsed. They must agree to have a credit check and have their business procedures examined. Like many endorsement schemes and trade associations, Which? asks for customer references, but a member of the Which? Trusted Trader endorsement team chooses these at random to make sure they consult a wide range of the trader’s clients. Finally, Which? interviews the trader, asks them to sign its code of conduct and agree to the terms and conditions. After this, contractors can tell their customers that they are a Which? Trusted Trader.
The assessment process is not easy. 1 in 4 traders do not pass, so consumers can feel safe in the knowledge that a Which? Trusted Trader works to a high standard and provides excellent service. Customers also have extra peace of mind with Which? Trusted Traders as it offers an ombudsman service which provides independent dispute resolution to all customers.
Consumers can use the Which? Trusted Trader website to search for endorsed tradespeople in their area. They can leave reviews for Which? Trusted Traders to help future clients make an informed decision about who they choose to carry out work in their home. Which? has moderators that check whether all reviews are genuine.
